FAQ

General Guideline

注册会员

进入GMELOGISTICS 注册页面,输入您的注册信息点击注册。




添加仓库地址

登录您的淘宝账户,进入账户管理,点击收货地址,添加 GM 中国的仓库地址。





获取买货信息

登录您的淘宝账户,查看已买到的宝贝,记录货品的品名、件数及金额。点击商品的查看物流,记录快递公司及单号


填写需要代运的商品资料

登录您GMELOGISTICS 账户,进入会员中心,点击我要代运,根据淘宝网站查看到的买货信息,填写商品资料信息,填写完成后点击提交即可。




提交运单

登录您GMELOGISTICS 账户,进入会员中心,点击商品订单,打√选择需要邮寄的商品订单,然后点击提交运单;

然后选择您的收货地址和运输方式,点击提交即可。您只需要等待仓库称重处理完成后付款就可以了。





-点击插件登录GMELOGISTICS账户



-自由编辑包裹、添加包裹及提交运


-提交包裹到GMELOGISTICS网站



查看可付款订单

登录您GMELOGISTICS 账户,进入会员中心,点击运单记录。

据运单状态选择“等待付款”的订单,点击付款图标


核对订单并付款

查看页面显示的运单信息,核对订单数量、地址及金额无误后,点击付款。

如账户余额不足,点击充值,并查看标题“3”账户充值。




账户充值

登录您 GMELOGISTICS 账户,进入会员中心,点击充值账户。

付款到我司大众银行户口后(银行转账或现金转账),填写转账付款信息并提交收据,

确认无误后点击提交,我司财务确认金额到账后,账户充值完成。







订单状态
待处理:订单提交后的初始状态
处理中:订单确认及已分配到相应的采购人员及正在处理中。
在途中:商品等待进入GM集运仓库。
已到货:商品进入GM集运仓库,商品已完成验货.您可以提交运送了喔。 
已邮寄:仓库已经发送包裹去目的地,等待客户收货。
无效订单:商品名称、价格与提交的不一致,商品没货,商品无图片或描述,虚拟商品、违禁商品等,均视为无效订单

运单状态
待处理:商品等待GM集运仓库员工处理。
等待称重:商品等待GM集运仓库员工称重。
等待付款:运单等待客户付款。
等待发货:商品等待GM集运仓库员工发货。  
已邮寄:商品已经邮寄去目的地,等待收货。  
无效运单:对于问题商品,工作人员与会员.

*
备注:当商家实际发货情况与会员提交的商品信息不符,比如:数量有误,需要与会员进一步确认才能进入GM集运仓库。问题描述等通过客服邮箱Service@gmelogistics.com.my 提供给我们,客服专员会为您处理并尽快给您答复

货物分类及计费方式说明

货品的种类分为两种:“普货” 和 “敏感货”。普货和敏感货是用来区分在中国出口到其他国家时的检验标准。如果敏感货使用普货渠道发货,可能导致检验无法顺利通关发货。需要缴付二次运输费用才能发货。

以下表格区分了 空运  海运 两者不同的普货和敏感货:

空运普货和敏感货区分(大致分类)

普通货:

服饰,鞋包,家具,母婴用品,运动用品,无电池类电器,无磁铁货品,书籍

一般上非(电池类,液体类,粉状类,品牌类,磁铁类,喷雾类)都可以归纳为 “普货”。

敏感货:

仿牌/正版商品,正品玩偶,高价值商品,珠宝,液体,粉状物,食品,化妆品,情趣品,光碟,视频,正版商品,含有电磁类,电池类商品。

违禁品!

武器,动物,货币,易燃物,高压气体 (喷雾),易燃易爆,危险物品,酒类,毒品,烟草

 

海运普货和敏感货区分(大致分类)

普通货:

服装,鞋子,帽子 ,玩具,节日用品,(不包含品牌,仿牌类)。摩配,汽配,五金配件,(非电类)。日用品,居家百货,电器及电器配件 (不含电) 家具家私。

敏感货:

一切液体/粉末类,性用品,化妆品,食品,饮料,化工产品;台式电脑,灯具、玩具、荞麦壳、香水、CD光盘,营养/保健品、国际一线品牌仿牌,空调冷媒,汽车发动机,大理石,陶瓷品及地砖大理石,马桶,沙滩车,电动或机动单车等

违禁品!

武器,动物,货币,易燃物,高压气体 (喷雾),易燃易爆,危险物品,药品,酒类,毒品,烟草

 

 

 

*相关公式说明:

体积重量计算公式:体积重量=**/6000(单位cm

半泡重量计算方式:半泡重量=(计费实际重量+计费体积重量)/2

*举例说明:

一件空运包裹实际重量:5.6kg   体积为:39*39*49  

体积重量:39*39*49/6000=12.42kg

* 免泡

 计费重量:6kg

*半泡

半泡计算方式:( 6kg+13kg)/2=9.5kg    计费重量:10kg



*为什么会有体积重量计算方式呢~

首先, 给大家举个例子.
因为空运是用飞机运输工具, 飞机的仓位是有空间的.
如果大家都寄一些棉毛,塑料制品等.占用飞机很大的仓位.但是实际过磅的重量很轻,航空运输协会按实重制定一个体积重计算方式.,所以会有体积重的产生。

 

Account

会员登录点击忘记密码,按提示找回密码。若按上述方法无法找回密码,请联系我们的客服人员。

Parcel Shipment Rules & Regulations

 *重量计算法:
如果物体重量为1.2kg,我们将收取2kg的空运费。
根据空运的计算法,运费是根据实际的重量或者“抛重”的重量,视何者为重为准。什么是“抛重”呢?就是所谓的Volume Metric。

*例子1:
物品的实际重量:1 kg
物品的实际体积:25cm x 20cm x 30cm
抛重的重量 = (25 x 20 x 30)/6000
= 2.5 kg

比如你的货品实重1.5KG,发票上也是1.5KG, 但是体积重量是4.6KG, 收费会是5KG。
请大家注意这点! 以免有不愉快的事情发生!

*为什么会有体积重量计算方式呢~
首先, 给大家举个例子.
因为空运是用飞机运输工具, 飞机的仓位是有空间的.
如果大家都寄一些棉毛,塑料制品等.占用飞机很大的仓位.但是实际过磅的重量很轻,空运与快递公司按实重制定了一个体积重计算方式.

*1.Air Shipping Items total value less than USD100 @cannot more than 15KG/order are not required to pay tax.

*2. Value Declaration: Refer to parcel value filled in RMB amount by the customer,
our system will auto convert to USD. Value declaration exchange rate as USD 1.00 = ¥6.2。

*3. Air flight fare here include custom clearance but not include tax. However, it's almost zero percent chances been tax by custom,
if your shipment has been tax, can be settled by express company.

*4.Daigou Risk: If anything happen like damage and lost to your shipment on the way to the destination,we are not responsible for that. Bear in mind while receiving your parcel, make sure your items weight and quantity is correct then only sign on it.

*5.If there is any damage on your parcel,please check on the spot and inform the delivery man;
Must take picture and send to email:Service@gmelogistics.com.my
Or phone us.:+6 017-4298199(Immediately). Once all the info in place, 「GM集运」will fight for the customer to ask for compensation of shipping company.

*6.Air Shipment Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most USD100 as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basicNote:If it's highly valuable goods, please contact us for buying insurance.

*7.Sea freight Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most 3 times of your shipping fare as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basicNote:If it's highly valuable goods, please contact us for buying insurance.

*8.Any issues cause by Taobao seller, we are not responsible for that. (Cheat,Color,Quality or Parcel Missing etc)

*8.If seller not honest,parcel missing half way, quality issue, send wrong good, color mistake etc. We are not responsible~

*9.If buyer received the parcel and discover the product is not the right one etc, we will help customer to request the seller to solve it.

*10.For customer who request for perfect and good quality, it's advisable while make order please choose QC service (Extra charge needed) whereby the warehouse staff will help to ensure your product in good quality when arrive in our warehouse.

*11.We would like to make sure customer can enjoy perfect buy for me service.
Make sure you understand the basic risk of buy for me service,for those items condition received by customer, we are not responsible for it. During festival, the shipment will be slow caused by custom clearance delay and big volume of shipment. We are not responsible for the delay.

*12.Parcel status show received but buyer claim that never receive it. Buyer have to trace where is their parel. Please understand that there is a risk in buy for me service, whereby goods might not arrive on time.

*13.Customer need to request seller pack the parcel in suitable way to avoid damage while shipping. Any damage on the goods received by warehouse, our company will not responsible for it but will help to get compensation from seller.

*14.If worry about goods condition, we do provide service like count goods, QC, take photos etc. Please contact customer service:Service@gmelogistics.com.my. If customer complaint that wrong product or product missing or send wrongly. We are not responsible for it.

*15.All the duration provided for Air and Sea shipping here, are not cover public holiday and festival,weather, custom clearance delay etc. We are not responsible for any delay causing loss by customer.

*16.Only for those product out of stock allow to refund, else once sold out non-refundable or exchangeable.

*17.If customer make order and choose our shipping service, it means customer accept all the rules and regulations above.
Bear in mind while using our shipping service, must understand all the flows,rules and consideration then only make order. Please wait patiently for your parcel to arrive. Thank You.